Contact information
Contact Us
Thank you for your interest in Body Torch Wellness. We're here to help with any questions about your order, our products, or your shopping experience.
All inquiries — including order status, shipping questions, product information, and general support — should be directed to this email address.
Location
Body Torch Wellness Alpharetta, Georgia United States
Customer Service Hours
Our team is available Monday through Thursday to respond to inquiries.
- Response time: 1–2 business days
- Closed: Fridays, weekends, and major U.S. holidays
Emails received outside of business hours will be answered on the next available business day.
Before You Email — A Few Quick Notes
To help us respond as quickly as possible, please keep the following in mind:
✅ Include your order number in the subject line or first line of your email ✅ Send one email per inquiry — please do not message us through multiple channels about the same issue ✅ Allow 1–2 business days for a response before sending a follow-up
❌ Please do not contact the owner directly for shipping, payment, or order-related questions — these are handled by our dedicated support team at the email above
Policies
For specific questions, you may also want to review:
- Refund & Return Policy
- Shipping Policy
- Terms of Service