FAQs
Your questions, answered
Tap a question to see the answer.
Getting started
What is Body Torch?
A wellness practice that builds a plan just for you. We pair products with food, training and real support. We are in Alpharetta, Georgia and work with clients across the US.
How does it work?
1. Book an Activation Session.
2. Get a plan matched to your goals.
3. Use our free Torch Tools.
4. Check in and adjust as you go.
Where should I start?
With an Activation Session. It is the first step for every new client. Want a direction first? Try Find Your Pathway or Torch Coach.
Do I need a session before I order?
New clients start with an Activation Session so the plan fits you. Current clients can order any time from Shop by Goal.
Is a real person helping me?
Yes. Your Activation Session is one on one with a medical professional.
Do you work with clients in my state?
Yes, anywhere in the US. Sessions can be online and orders ship by UPS. Near Atlanta? You can meet in person by appointment.
What happens in the Activation Session?
We go over your goals, health history and labs. Then we build a plan made for you.
Do I need blood work?
It helps us stop guessing. Order labs on our Order Blood Work page and we use your results to build your plan.
Which product is right for me?
Ask Torch Coach any time for a direction. Your Activation Session gives you the real answer.
Can I buy just one product?
Yes. If one product fits your goal, that is all you need.
Can I mix products?
Yes, but let your Activation Session decide. What works for one person may not fit you.
What do Standard, Performance and Elite mean?
They are strength levels. Standard is $200, Performance is $320 and Elite is $420. Higher is not always better. Your session decides which one fits.
How do I know your products are high quality?
Every batch is checked against our Quality Standard before it gets to you.
Is my health information private?
Yes. See our Privacy Policy.
Orders + shipping
How do I pay?
After you place your order, we email you a secure payment link. Pay within 1 hour or the order is canceled.
How do I reorder?
Reorder any time on our site. Order before you run out.
Do you have auto ship or subscriptions?
No.
How much is shipping?
A flat $30. Every order goes UPS next day or 2 day.
When will my order ship?
We ship Monday through Thursday, within 1 to 2 business days. Orders placed Thursday through Sunday ship the next Monday.
Why don't you ship on Fridays?
So your order never sits in a warehouse over the weekend. Some orders ship cold.
How do I track my order?
We email your tracking number when it ships. You can also check Client Login at the top of the site.
Do you ship outside the US?
No. We ship in the US only.
My ice pack melted. Is that OK?
Yes, that is normal. Put your products in the fridge right away. If something is broken or leaking, email us within 48 hours with your order number and a photo.
My package is late or missing.
Contact UPS first. They fix these faster. If UPS can't help, email info@bodytorchinfo.com with your order number.
My order came damaged.
Email us within 48 hours with your order number and a clear photo. If approved, we send a free replacement.
Something is missing or wrong.
Email us with your order number. We reply in 1 to 2 business days.
Can I change or cancel my order?
Yes, within 24 hours if it has not shipped. Contact us fast.
What is your refund policy?
All sales are final. No returns or refunds, with two exceptions: a damaged or wrong item (email us within 48 hours with a photo), or a cancel within 24 hours before it ships.
This keeps cold products fast and safe. See our Refund Policy.
Are syringes and prep pads included?
No. Syringes are $5 for 10. Alcohol prep pads are $10 for 100. Find them in Supplies.
How do I throw away used syringes?
Use a sharps container and follow your local rules. Never put loose needles in the trash. Many pharmacies take them back.
Torch Tools
What are Torch Tools?
Free tools for the parts of your plan we can't ship: the Nutrition Builder, the Workout Builder and Torch Coach. Open Torch Tools.
Do they cost money or need an account?
No and no. They are free and work great on your phone.
Do I have to be a client?
No. Just pick Not on a plan yet.
Do my results save?
No. You download your plan and keep it. Run it again any time your goals change.
What does the Nutrition Builder give me?
Daily calorie and protein goals, a 7 day sample menu, a grocery list and an 8 week plan. It takes about 3 to 5 minutes.
What eating styles and allergies does it cover?
Regular, lower carb, Mediterranean, pescatarian, vegetarian, no red meat, dairy free and gluten free. You can flag dairy, eggs, tree nuts, peanuts, shellfish, fish, soy, gluten and sesame. Always read labels yourself.
What if I have a health condition?
The Nutrition Builder will stop and send you to a real person if you are under 18, pregnant or breastfeeding, have or recently had an eating disorder, have kidney disease or dialysis, serious liver disease, insulin dependent diabetes or low blood sugar episodes, a history of pancreatitis, recent weight loss surgery, eat under 1,000 calories a day, or have severe vomiting or belly pain.
If symptoms are severe or getting worse, get medical care now.
Why won't it let me eat very little?
Eating too little can cost you muscle and make you stall sooner. The Builder sets a safe target on purpose.
What does the Workout Builder give me?
An 8 week plan with your split, exercises, sets, reps and cardio. It takes 2 to 4 minutes. Beginners and experienced lifters can both use it.
Can I train at home?
Yes. Pick full gym, dumbbells at home, bands and bodyweight, or bodyweight only. You only get exercises you can actually do.
How many days a week can I train?
| Days | Your split |
|---|---|
| 2 | Full body twice |
| 3 | Full body 3 times |
| 4 | Upper body and lower body |
| 5 | Push, pull, legs plus upper and lower |
How are sets and reps chosen?
| Goal | Plan |
|---|---|
| Get stronger | 4 sets of 4 to 6 reps, rest 2 to 3 min |
| Lose fat | 3 sets of 10 to 15 reps, rest 45 to 60 sec |
| Endurance | 3 sets of 12 to 15 reps, rest 30 to 45 sec |
| Move better | 3 sets of 8 to 12 slow reps, rest 60 sec |
| Build muscle | 3 to 4 sets of 8 to 12 reps, rest 60 to 90 sec |
How do the 8 weeks build?
| Weeks | Focus |
|---|---|
| 1 and 2 | Learn the moves and find your weights |
| 3 and 4 | Add reps. At the top of the range, add weight |
| 5 and 6 | Add weight. Last reps are hard, form stays clean |
| 7 and 8 | Push week 7, ease up week 8, then retest |
What if I have an injury?
Flag your knees, shoulders, lower back or wrists and elbows. The Builder swaps exercises to protect them.
When will the Workout Builder stop?
It will not make a plan if you have chest pain, uncontrolled high blood pressure, dizziness or fainting when you exercise, surgery in the last 6 months, pregnancy, a painful injury right now, or a doctor told you not to exercise.
Chest pain or dizziness right now? Get medical care now.
What is Torch Coach?
Our wellness guide that answers questions any hour about products, shipping, booking and the tools. Ask Torch Coach.
Can Torch Coach tell me my dose?
No. Your dose is personal. It will point you to your protocol sheet, the Dosing Standards page or your coach. Medical questions go to a licensed provider.
Can Torch Coach see my order?
No. Email info@bodytorchinfo.com with your order number.
Are the tools medical advice?
No. They are for general wellness and learning. They are not a diagnosis, physical therapy, or a replacement for your doctor or dietitian. These statements have not been evaluated by the FDA.
Peptides + results
What are peptides?
Short chains of amino acids, the building blocks of protein. Your body makes many of them to send signals.
Are all peptides the same?
No. Each one works in a different way, with different risks and different amounts of research. That is why we match the peptide to the problem.
Is more always better?
No. Extra products don't speed things up. They cost more and make your plan harder to follow. A simple plan you finish beats a big one you quit.
Can peptides be combined?
Some can. Your Activation Session decides what is right for you.
How fast will I see results?
Weeks, not days. Most people feel more energy first. Body changes build over 8 weeks. We never promise pounds, inches or dates. Results vary.
Why do results vary so much?
Age, hormones, sleep, stress, training, where you started and how closely you follow the plan all matter.
Why has my weight loss slowed down?
That is normal. Early loss is partly water. As you get smaller, your body needs less energy. Check your eating, keep your protein up, keep training, sleep well and talk to your coach before you change anything.
Should my dose go up when I hit a plateau?
No. A plateau is not a dosing problem. Never raise a dose on your own. Talk to your coach or provider.
Why is someone else losing faster than me?
Different body, age, hormones, sleep and plan. Compare you to you, not to someone else.
The scale isn't moving, but my clothes fit better.
You are likely losing fat and keeping or building muscle. That is a good sign. Track your weekly average, measurements, photos and lifts, not one day on the scale.
Am I losing muscle instead of fat?
Some muscle loss happens with any weight loss. Enough protein and strength training help the most. No supplement or peptide is proven to protect muscle, and we won't claim one does.
Food, sleep + training
My appetite dropped. What should I eat?
That is expected with some weight loss plans. Eat protein first. Try small meals more often. Keep drinking fluids. Don't force foods you can't stomach.
Why does protein matter so much?
Protein plus strength training helps you lose fat and keep muscle. It is the most reliable thing you control.
How much water do I need?
There is no one number. Total water from food and drinks is about 2.7 liters a day for women and 3.7 for men. Coffee and tea count. Thirst and urine color are good daily guides.
What helps with nausea?
Eat smaller meals, eat slowly, stop when you feel full, skip greasy food and sip fluids between meals. Never change your dose to fix a symptom. Ask your coach or doctor.
What about constipation?
Drink fluids, eat fiber and move every day. If it lasts, is severe or comes with real pain, call your healthcare provider.
Does sleep really matter?
Yes. Short sleep can make you hungrier and make you lose more muscle. Most adults need 7 to 9 hours.
Do I have to lift weights?
You can lose weight with cardio. Strength training helps you keep muscle, so you get the shape change you want.
Why does sticking with it matter most?
The plan that works is the one you finish. A good plan for 8 weeks beats a perfect plan for 9 days.
Doses + safety
Call 911 or go to the ER for severe belly pain that won't go away, trouble breathing or swallowing, swelling of the face, lips, tongue or throat, chest pain, fainting, or anything severe or getting worse fast.
Do not wait for our reply.
Where is my dosing information?
1. Your protocol sheet, emailed when you started.
2. The Dosing Standards page in Resources.
3. Your coach at info@bodytorchinfo.com.
What if I miss a dose?
Contact your coach. The right answer depends on your protocol.
Should I double up to catch up?
No. Never double a dose. Contact your coach.
Can I raise my dose myself?
No. Dose changes are made with your provider.
It feels like my protocol stopped working.
Book a follow up. It could be sleep, stress, a normal plateau or something else. We will find out together.
I still have product left at my follow up.
Book anyway and tell us. It helps us see how things are going.
How do I store my product?
Follow the instructions that came with it. Products are different, so there is no one rule. Lost them? Email us with your order number.
I left something out. Is it still good?
Email us with the product and how long it was out. Don't guess.
How long is my product good for?
Check the date on it. Not sure? Email us before you use it.
What side effects are possible?
It depends on the product. Your product info and your Activation Session cover what applies to you.
What if I feel dizzy?
Stop what you are doing. If it keeps happening, or comes with chest pain or fainting, get medical care.
What about a reaction where I injected?
Mild redness or soreness for a short time is common. Call a healthcare provider fast if redness spreads, pain grows, or you see warmth, swelling, drainage or a fever.
Should I contact Body Torch or my doctor?
Body Torch: your order, account, plan or protocol.
Your doctor: your body, symptoms, side effects, other medicines, or anything getting worse.
Getting help
Who do I ask?
| Your question | Go here |
|---|---|
| Orders, shipping, tracking | Email info@bodytorchinfo.com with your order number |
| A general question, any hour | Torch Coach |
| Your dose or protocol | Protocol sheet, Dosing Standards page or your coach |
| Booking or rescheduling | The Reschedule button in your Calendly email |
| A symptom that worries you | Your doctor |
| An emergency | 911 |
What is the fastest way to get help?
Email info@bodytorchinfo.com with your order number. We reply in 1 to 2 business days.
Can I text or DM you?
No. Texts and social media messages are not checked for support. Email us instead.
Can I call you?
Calls are booked through Calendly so the person has your file open. Office visits are by appointment only.
How do I book or reschedule?
Book on our Activation Session page. To move a time, use the Reschedule button in your Calendly email. Please don't book a new slot.
Should I email or book a session?
Email about orders, shipping or policies. Book about your plan, protocol, labs or next steps.
No match. Try another word or ask Torch Coach.
These statements have not been evaluated by the FDA. Our products are not meant to diagnose, treat, cure or prevent any disease. This guide is for general wellness and learning, not medical advice. Ask a licensed healthcare provider about medical questions. Results vary.