Client Care Coordinator Position Agreement

Client Care Coordinator Position Agreement
This document sets out the position being offered, the terms of that position, and what is expected on both sides. Read it in full before signing.
1 The position
| Name | Gabrielle Briscoe |
| Position | Client Care Coordinator |
| Client facing name | Nina |
| Classification | Part time, remote |
| Reports to | Faithful Taylor, LPN, Founder, directly |
| Clinical escalation | Faithful Taylor, LPN, final say on all clinical matters |
| Start date | Monday, August 17, 2026 |
| Probation period | 90 days, ending Sunday, November 15, 2026 |
| Training runway | The 90 days are the beginning. This role carries a full year of training |
| Primary assignment | Rebuild and operate the Body Torch Client Communication System |
2 Scope of the role
She handles
- Routine non clinical email and DM replies
- General product information
- Pointing clients to their documented dose, schedule, and links
- Consultation notes and client debriefs
- Follow up organization and tracking
- Approved response templates and FAQs
- Flagging repeat questions and gaps
- Body Torch AI systems and approved workflows
- Limited graphics work, only when client care is current
She never
- Changes a dose
- Recommends a protocol
- Interprets symptoms
- Interprets bloodwork
- Gives clinical advice in any form
- Represents herself as a licensed clinician
Escalation
- Anything clinical goes to Faithful Taylor, LPN
- Everything else comes to Faithful Taylor, LPN
The clinical line is absolute. Any question touching dosing, symptoms, bloodwork, medication interactions, or medical advice is routed to Faithful Taylor, LPN without exception, no matter how simple it appears or how urgently the client is asking. Crossing this line is grounds for immediate termination of this position.
3 Account access and credentials
This position comes with access to accounts using Faithful Taylor's own logins. That access is given on trust and carries the strictest expectation in this agreement.
Every login, password, and access code is private and stays private. It is never written down where others can see it, never saved to a shared or personal device others use, never texted or emailed to anyone, never photographed, and never given to another person for any reason.
Accounts are used only for approved Body Torch work. No personal use, no browsing outside assigned tasks, and no changes to settings, passwords, billing, or permissions without approval.
If a login stops working, is entered incorrectly repeatedly, or anything unexpected appears in an account, tell Faithful Taylor the same day rather than trying to resolve it independently.
All access ends the day the position ends, and Gabrielle agrees to confirm in writing that she has signed out on every device and retained no credentials.
Sharing a login with anyone, at any time, for any reason, ends this position immediately.
4 Schedule
Body Torch coverage hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern. This position does not cover the full window.
Each week, Gabrielle submits her availability for the following week around her class, exam, and study schedule. Faithful Taylor approves the specific coverage blocks and project deadlines from that availability.
The standard is this: the schedule is flexible to set, and firm once accepted. School, testing, and schedule changes approved in advance are never held against her. Accepting a coverage block and then missing it or arriving late is a performance issue.
5 Attendance and reliability
Punctuality was the identified weak point during the externship period. This is the single standard the 90 day probation is designed to measure.
Expected: Gabrielle begins each accepted coverage block on time and communicates any conflict in advance rather than after the fact.
Repeated lateness or missed blocks without advance notice will result in the position not continuing past probation. This is stated plainly here so there is no confusion later.
6 Compensation and payment
| First 90 days, probation period | $500 / month |
| After successful 90 day review | $700 / month |
Paid every two weeks by Zelle to the number or email on file. Cash App is the backup method and is used only when Zelle is unavailable.
Gabrielle is responsible for keeping her payment details current and telling Faithful Taylor in writing before any change. Payments are only ever sent to the details on file in this agreement.
This rate covers the limited and clearly defined part time scope described in Section 2. It does not purchase unlimited availability, unlimited hours, or work outside the approved coverage blocks.
The step up to $700 per month is not automatic. It follows a successful review at the end of the 90 day probation period.
7 Review and advancement
90 day review. At the end of probation, Faithful Taylor reviews attendance and reliability, quality and accuracy of client communication, adherence to the clinical boundary, handling of account access, follow through on assigned projects, and progress on the Client Communication System.
Beyond 90 days. This role carries a full year of training. Passing probation is the start of the position, not the finish of the learning.
Working with others. After the 90 day period, and only if probation is successful, Gabrielle may begin working with other team members on select projects. Any such arrangement is approved by Faithful Taylor in advance.
8 Confidentiality
Gabrielle will have access to client names, contact information, health related intake information, protocols, order history, pricing, internal documents, and business systems.
All of it is confidential. None of it is discussed, shared, screenshotted, forwarded, or posted outside Body Torch, during this position or after it ends. Client information is never discussed with anyone other than Faithful Taylor.
All Body Torch accounts, templates, and documents remain the property of Body Torch, LLC.
9 Authority and nature of the position
Scope, systems access, schedule, pay, and any change to this position are set by Faithful Taylor, LPN, Founder of Body Torch, LLC. No other person is authorized to change these terms, expand the scope, or grant additional access.
This position is at will. Either Gabrielle or Body Torch, LLC may end it at any time, with or without cause, and with or without advance notice. This agreement is not a guarantee of employment for any fixed period and does not promise any specific number of hours in any given week.
10 Acknowledgment
By signing, Gabrielle Briscoe confirms that she:
- Has read this agreement in full and had the opportunity to ask questions
- Accepts the position of Client Care Coordinator under the terms set out above
- Understands the clinical boundary in Section 2 and that crossing it ends the position
- Understands the credential rules in Section 3 and that sharing a login ends the position immediately
- Understands the attendance standard in Section 5 and what the 90 day probation is measuring
- Understands the pay in Section 6 and that the increase follows a successful review rather than the passage of time
- Agrees to the confidentiality terms in Section 8, during and after this position
- Understands that this position is at will
11 Signatures
Body Torch, LLC · 5755 N Point Pkwy, Suite 69, Alpharetta, GA
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